Return & Exchange Policy

Return & Exchange Policy

What's the return policy?

Under the Consumer Contracts Regulations; 2013, if you buy any products from us online. you have a ‘cooling-off‘ period of 14 days from the day after receipt during which time you can return the product to us and receive a full refund This includes the original delivery charge (up to the cost of the basic delivery charge) but not the cost of returning the product This does not apply to any goods which are personalised or made to your specification or any swimwear, underwear, earrings or cosmetics. The refund of any delivery charges for the original product will be capped at our standard postage price. in addition to the cooling off period. we are happy to accept change of mind returns for up to 30 days from the date of purchase subject to the conditions outlined in the Change of Mind segment below.

Are there any return exceptions?

Returns and exchanges without a receipt may be limited Other restrictions may apply.

  • If you're not satisfied with any Target Owned Brand item, return it within one year with a receipt for an exchange or a refund
  • Open music, movies, video games and software cannot be returned but may be exchanged at the store for the same title, for the same or different gaming platform
  • Open airbeds cannot be returned but may be exchanged for a similar item
  • Open or defective collectibles (eg. sports cards. special edition Barbie dolls. porcelain dolls. action figures and die-cast cars) cannot be returned
  • All electronics and entertainment items must be returned within 30 days for a refund or exchange. For these items purchased between ll/l - l2/25. the 30-day refund period will start on 12/26.
  • Drones must be returned within 14 days for a refund or exchange. For these items purchased between ll/l - 12/25. the 14-day refund period will start on 12/26.