FREQUENTLY ASKED QUESTIONS

Our shop opening hours are normal compared to other similar shops. They can vary depending on the time of year. We are usually open from 9.30 till 5 Monday to Friday and 9 till 3 on Saturdays. Shop opening hours are extended during November and December. For updated shop opening Hours please see Windmill Educational Toys & Equipment on Google.

Yes. Your personal details are kept secure on our website and servers through the use of 128 bit SSL (Secure Socket Layer) encryption and secure computing practices. Windmill will never provide your details to any other party.

You can pick your order up from our Melbourne shop in Surrey Hills between 9.30 am and 5pm Monday to Friday and 9am to 3pm Saturday. If you wish to do so, simply select 'Pick-up' as your freight option when viewing your online shopping cart. The Windmill store is located at 593 Whitehorse Road, Surrey Hills, Vic, 3127

If you are not home to receive delivery of your order, AusPost will leave a slip with the details of a post office from which your order can be picked up. AusPost will not leave parcels unattended. Most orders are delivered by Australia post but sometimes Fastway Courier is used. If you are not home a card will be left for you to contact them re a suitable delivery time If you have arranged for special freight of an item you may need to be home to accept delivery. In this case the Windmill Despatch department will be in touch with you to discuss delivery in further detail.

We use Australia Post Shipping Rates.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/option/domestic/3127/3741

The shipping will be calculated at the checkout after you have entered your post code.

Remote Areas and Large or heavy items may incur additional freight charges. Should you order an item requiring additional freight charges, we will always contact you by phone or email to explain your options.

Yes, however, this will incur additional freight & handling charges. If you email weborders@windmill.net.au e will answer your enquiry.

In general, packed items that exceed a cubic weight of 25kg and physical length of 1.05m cannot be sent by Auspost. As a result these items require specialised freight that may incur extra shipping fees should you wish to have them delivered.

In general, packed items that exceed a cubic weight of 25kg and physical length of 1.05m cannot be sent by Auspost. As a result these items require specialised freight that may incur extra shipping fees should you wish to have them delivered.

In general, customers in major towns and cities can expect delivery of their orders within 3-7 business days.

Standard-sized packages are sent via Auspost and will arrive at their destination in the usual period it would take Auspost for a parcel to reach your delivery address from Melbourne, VIC. ePost allows tracking of items which are delayed or do not reach their destination.

If your order involves non-standard freight (large, heavy items) you will be contacted to explain the special delivery details.

If your order contains an out of stock item you will be notified by email.

Please call us on (03) 9830 4336 if you require further clarification.

Windmill has been in operation since 1977. The daughter of the original owners runs the business today.

If you have received faulty items from Windmill you may be entitled to a refund or replacement. Please contact the Windmill shop at which your item was purchased within 7 days of receiving the faulty item.

If you ordered your item online it will have been despatched from the Windmill shop in Melbourne. Please contact us by phone on (03) 9830 4336 or by email sales@windmill.net.au

Any problems with your order must be reported to us within 7 days of receipt. We can offer a full refund if you are dissatisfied with any of the products delivered. Products must be returned to Windmill in the same condition as they were supplied.

Please contact us by phone on (03) 9830 4336 or email sales@windmill.net.au if you request a refund. All returns require proof of purchase and invoice numbers should be quoted when a return is requested.

The cost of Return Postage is the customer’s responsibility unless the goods are faulty or incorrectly supplied.

Returned items must be received in original, unopened condition and packaged such that transit damage does not occur. If goods are received in an unsaleable condition, then your return may not be processed. There are no returns or exchanges for products on sale or clearance; or for custom made items.

Yes. All sensitive information you enter on our website is encrypted using world-class SSL (Secure Socket Layer) 128 bit encryption technology before it is sent over the internet to our secure servers. Your information will remain very safe and secure.

For online orders we accept VISA, Mastercard, PayPal & Direct Deposit.

Goods will be dispatched upon receipt of payment.

Government and business customers can become Account Customers and receive invoices with payment due in 14 days. The first order is proforma. Account customers that have overdue amounts will not be supplied unless payment is received up front and outstanding balances are paid.

For further clarification please call us on 9830 4336 or email accounts@windmill.net.au.

Your credit card will be charged when your order is packed and ready for despatch. This ensures you are charged correctly for the items sent and the freight cost for your order. You will not be charged for backorders until they are supplied. You will not be charged additional freight when backorders are supplied.

Windmill Educational Toys & Equipment Pty Ltd is located at: 593 Whitehorse Rd, Surrey Hills, Melbourne, Victoria, Australia, 3127